These Terms of Service (ToS) govern the business relationship between CarWashProEliteUp and customers who use our car wash, automotive detailing, and vehicle care services. By booking our services or requesting information through our website, the customer accepts these ToS as binding. Any deviating agreements must be documented in writing and expressly confirmed by both parties.
Requests for our automotive care services can be made through our online contact form, email, phone, or in writing. A legally binding service agreement is established only through our written service confirmation or the actual commencement of automotive care work. For specialized detailing services, the service relationship begins with written acceptance of our detailed proposal by the customer. We reserve the right to decline requests without justification or to terminate scheduled appointments due to insufficient customer cooperation. Already made payments will be refunded proportionally in such cases.
The exact scope of our automotive care services is defined in the respective service description or individual service confirmation. Our service spectrum includes:
All fees are displayed in Canadian dollars (CAD) and include applicable taxes. Fee billing for automotive care services follows this schedule unless otherwise agreed:
Cancellations and appointment changes must be communicated in writing or via email. The following rules apply for cancellations:
One free appointment change is possible if requested at least 24 hours in advance. For ongoing service contracts, a 30-day notice period applies for cancellation to the end of the month.
At CarWashProEliteUp, we strive for the highest customer satisfaction and maintain a transparent refund policy for our automotive care services:
All refund requests must be submitted in writing with detailed justification. We process legitimate refund requests within 5-10 business days. Please note that third-party costs or product expenses may not be refundable depending on the circumstances.
We provide our automotive care services with the greatest care and according to current industry standards. Our vehicle care consultation is based on information provided by the customer and visual inspection of the vehicle. We assume no liability for errors or disadvantages resulting from incomplete, incorrect, or late customer information. Our consultation represents recommendations but does not replace the customer's own automotive care decisions. For final assurance in complex situations, we recommend consulting specialized automotive experts. Our liability is limited to intent and gross negligence and amounts to a maximum of three times the fees paid in the last six months.
All automotive care analyses, reports, templates, and consultation materials created by us are protected by copyright and remain our intellectual property. Customers receive a simple, non-transferable right to use these materials exclusively for their personal or automotive care purposes. Distribution to third parties, reproduction, or commercial use without our express written permission is prohibited. Customer-owned documents and information naturally remain the customer's property.
The protection of personal and vehicle data has the highest priority for us. All data collected in the context of automotive care is used exclusively for contract fulfillment and customer service and is treated according to applicable data protection regulations and professional confidentiality. Detailed information on data processing can be found in our Privacy Policy, which is an integral part of these ToS. By commissioning our automotive care services, you agree to occasionally receive information about service updates and relevant automotive care offerings from us. You may object to this use at any time.
All contracts are exclusively governed by Canadian law. Jurisdiction for all disputes is Toronto, Ontario. Should individual provisions of these ToS be invalid or unenforceable, the validity of the remaining provisions remains unaffected. A valid provision that comes closest to the economic purpose of the original provision shall replace the invalid or unenforceable provision. No oral side agreements exist. Changes to these ToS require written form and will be communicated to you in a timely manner.