Privacy Policy

1. Introduction

CarWashProEliteUp is committed to comprehensive protection of your personal and vehicle information. This privacy policy explains in detail what information we collect when providing our car wash and automotive detailing services, how we process this data, and what security measures we implement to protect your sensitive vehicle and personal information. Responsible handling of your automotive and personal data forms the foundation of our business relationship and is ensured according to the strictest ethical and legal standards.

The terms used here correspond to the definitions of the General Data Protection Regulation (GDPR) and Canadian privacy legislation including PIPEDA.

2. Data Controller

The entity responsible for data processing in the context of our automotive care services and this website is:

CarWashProEliteUp
2847 Bloor Street West
Toronto, ON M8X 1B7
Canada

Email: info@carwashproeliteup.com
Phone: +1 (416) 958-2847
BN: 957284639RC0001

3. Types of Data Processed

  • Vehicle identification data (make, model, year, VIN, license plate, color, condition)
  • Contact information (email address, phone number, address, emergency contacts)
  • Service history data (previous services, preferences, scheduling history, service outcomes)
  • Automotive care documentation (before/after photos, service records, warranty information)
  • Customer preference data (preferred services, communication preferences, special requirements)
  • Website usage data (visit times, pages viewed, interaction patterns)
  • Technical information (IP address, browser type, device information, location data)

4. Purpose of Processing

  • Providing car wash and detailing services and maintaining service records
  • Quality control and development of automotive care analytics
  • Processing appointments and managing customer service relationships
  • Customer account management and ongoing automotive care support
  • Assessment and improvement of our automotive detailing services
  • Information about new services and automotive care innovations
  • Compliance with legal record-keeping requirements for automotive services

5. Security Measures

We implement comprehensive security measures in accordance with Article 32 GDPR to protect your sensitive personal and vehicle data. This includes state-of-the-art encryption technologies for transmitting automotive information, regular security reviews of our IT systems, and strict access controls. All personal and vehicle data is treated with the utmost care and is accessible only to authorized employees who are subject to comprehensive confidentiality obligations and professional secrecy in automotive services.

6. Your Rights

As a data subject, you have the following rights:

  • Right to access all stored personal and vehicle data
  • Right to rectification of incorrect or incomplete automotive information
  • Right to erasure of your data after termination of automotive care services (subject to legal retention requirements)
  • Right to restriction of processing of your vehicle data
  • Right to data portability to other automotive service providers
  • Right to object to processing, particularly for marketing purposes
  • Right to lodge a complaint with the competent supervisory authority (Privacy Commissioner of Canada)

7. GDPR and Canadian Privacy Compliance

CarWashProEliteUp processes all personal data in full compliance with the General Data Protection Regulation (GDPR) and Canadian privacy laws including PIPEDA. We implement the following measures to ensure compliance:

  • Lawful Processing: We process your data exclusively based on the six legal bases defined in GDPR (consent, contract performance, legal obligation, vital interests, public interest, or legitimate interest).
  • Data Minimization: We collect only data that is absolutely necessary for proper provision of our automotive care services.
  • Transparency: This privacy policy informs you in clear, understandable language about all aspects of data processing.
  • Storage Limitation: Your data is stored only as long as necessary for the processing purpose or legal retention requirements exist.
  • Data Security: We implement technical and organizational measures to ensure an appropriate level of security for highly sensitive vehicle data.
  • Data Processing Agreements: External service providers that process data on our behalf are contractually obligated in accordance with Article 28 GDPR.
  • Data Protection Impact Assessment: For processing operations with high risk, we conduct comprehensive data protection impact assessments.

As a Canadian automotive business with international clients, we have appointed a qualified data protection officer who serves as a direct contact for all data protection matters. Contact details can be found in Section 2.

8. Changes to Privacy Policy

Continuous development of our automotive care services and adjustments to changing legal requirements may make updates to this privacy policy necessary. We therefore recommend that you review this policy regularly. For significant changes, we will inform you proactively through appropriate communication channels such as email or a prominent notice on our website. The current version is always available on this page with the corresponding effective date.